Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Customers Also Viewed
Elixir Optiweb Electric Guitar Strings
Elixir® Electric Nickel Plated Steel Strings with OPTIWEB™ Coating give you the performance of a natural string — that crisp tone, natural feel and playable grip you know and...
D'Addario NYXL Electric Guitar Strings
D’Addario NYXL electric guitar strings will bend farther, sing louder, and stay in tune better than any string you’ve played before. Envisioned, perfected, and manufactured by...
Boveda 2-Way Humidifier Pack, 49%
Headquartered right here in Minnetonka, MN, Boveda makes some of our favorite humidity control products. The 2-Way Humidifier pack keeps the humidity in your case right at 49%, protecting your...
K&M Heli 2 A Frame Guitar Stand
The K&M A Frame Guitar stand is a great space-saver, as it folds up when not in use and only takes up about a third of the vertical space of standard guitar stands. The K&M stand is...
Augustine Nylon Guitar Strings - High Tension
Albert Augustine and classical guitar icon Andres Segovia developed Augustine nylon strings to replace gut strings, and Augustine strings remain one of the most popular classical strings on the...
Dunlop Gator Grip Picks - 1.14mm - Pack of 12
Gator Grip Picks have a matte surface for a grip that doesn't slip as you sweat. Their dark sound is sought after for heavier styles of music, but a great fit in any setting.
King 3B Small Bore Tenor Trombone
Newly redesigned, the King 3B Legend is a classic in jazz trombone design. It features a .508" bore, 8" yellow brass bell with vintage engraving and classic 3-piece counterweight. In comparison...
Bach Artisan A47X Large Bore Tenor Trombone
The A47X is the newest member to the Bach Artisan line of trombones. It features a design that was developed through extensive research to achieve a balanced resistance and improved air flow...
BigTime Piano - Disney - Level 4
BigTime Piano Disney is a celebration of contemporary and classic Disney songs arranged for the Level 4 pianist and beyond. Intermediate students can enjoy big-sounding pieces from Aladdin, The...